Shipping Times
Most orders ship in 1–3 business days. Some pieces may take up to 5 business days depending on fabrication.
Customer Care
FAQ & Store Policies
Quick answers, shipping details, and returns — written clearly so you can order with confidence.
Returns
Returns are accepted within 30 days. Personalized/engraved items are non-returnable.
Repairs & Adjustments
We offer repair services and post-purchase adjustments. If something arrives damaged, reach out and we’ll help.
Handcrafted Quality
Fabricated in-house with care. Need help picking a size? Use our guides or message us.
Frequently Asked Questions
How can I contact Twin’s Jewelry?
- Email: contact@twinsjewelryco.com
- Phone: (956) 781-2199
- Or use our contact page.
What is your return policy?
We accept returns within 30 days of purchase. Personalized items (including engraved pieces) are non-returnable. Returned items should be in original condition. Full details: Returns & Exchanges.
How do exchanges work?
If you return the original item in good condition, we’ll refund it so you can place a new order. Credits are typically issued within 10–15 business days after we receive your return. Start by emailing contact@twinsjewelryco.com.
How long does shipping take?
Orders are typically processed within 1–5 business days depending on fabrication time. We offer Standard (3–7 business days) and Express (1–2 business days). More: Shipping Info.
What shipping rates do you offer?
Shipped from: San Juan, Texas.
Standard (3–7 business days)
- $5.99 for orders $1–$99
- $6.99 for orders $100–$249
- Free for orders $250+
Express (1–2 business days)
- $10.95 for orders $1–$99
- $12.95 for orders $100–$249
- $15.00 for orders $251+
How can I track my order?
Once shipped, you’ll receive a confirmation email with a tracking number. You can also use our Track Your Order page anytime.
Do you offer custom work?
Yes — we specialize in custom work and repairs. Tell us what you’re thinking and we’ll help bring it to life. Learn more: Custom Work & Repairs.
Where do you deliver?
We currently ship within the United States. International shipping isn’t available yet.
How do I care for my jewelry?
- Avoid chemicals, chlorine, lotions, and perfumes while wearing your piece.
- Store in a dry pouch/box; sterling silver does best in anti-tarnish storage.
- Gold/diamonds: warm water + mild soap + soft brush. Silver: polishing cloth/silver cleaner.
- Remove before showering, exercising, or heavy work to prevent damage.
Still have a question?
We’re happy to help — message us and we’ll respond as soon as possible.