You can contact us in several ways:

1. Through our direct contact link found in our website navigation menu and footer.
2. Using our direct email: contact@twinsjewelryco.com
3. Calling our local store: (956) 781-2199

We personally fabricate most of our items in-store, which allows us to ship the majority of orders within 1–3 business days. However, some pieces may take up to 5 business days depending on the complexity of the item. If your order hasn’t shipped within 5 business days, please don’t hesitate to contact us directly.

Shipping Origin:
All orders are shipped from our store in San Juan, Texas

Standard Shipping (3–7 Business Days):

• $5.99 for orders $1 – $99
  
• $6.99 for orders $100 – $249
  
• Free for orders $250 and up

Express Shipping (1–2 Business Days):

• $10.95 for orders $1 – $99
  
• $12.95 for orders $100 – $249
  
• $15.00 for orders $251 and up

Once your order has been processed and shipped, a confirmation email will be sent to you containing your tracking number and order details. For added convenience, you can also visit our Track Your Order page on our website at any time to check the status of your shipment.

Yes! We specialize in custom work our website only touches the surface on what we can do for you. If you have any ideas that you want to bring to life please contact us and we can make that happen.

Yes, we proudly offer repair services. Many of our local customers have trusted us with their jewelry repairs for years, and we're happy to extend the same care and service to our online customers.

If your item arrives damaged or needs adjustment after delivery, we can repair it and send it back to you. We also offer post-purchase modifications upon request (at a minimal cost) — whether your item needs resizing, tightening, or any other fitting adjustment after you’ve received it.

Whether your piece needs resizing, adjustment, or repair, we’re committed to ensuring it fits and functions exactly as it should.

We currently deliver to all locations within the United States. While we do not offer international shipping at this time, we’re actively working on expanding our services and plan to ship worldwide in the near future.

To keep your jewelry looking its best, we recommend the following care tips:

• Remove your jewelry before using cleaning products, swimming in chlorinated pools, or applying lotions and perfumes.
  
• Keep your pieces in a dry, soft-lined box or pouch to prevent scratches and tarnish. Store sterling silver in anti-tarnish bags when possible.
  
• For gold and diamonds, use warm water, mild soap, and a soft toothbrush to remove dirt. For sterling silver, use a polishing cloth or a silver-specific cleaner to restore shine.
  
• Take off your jewelry before exercising, showering, or doing heavy work to avoid accidental damage.
  
• For pieces with diamonds, check that stones and clasps are secure. We recommend professional cleanings and inspections for fine jewelry at least once a year.
  

With the right care, your jewelry will retain its beauty for years to come.